You can also log out of Box Drive to completely clear all cached files and logs, including your offline files and your preferences of which folders were available for offline use. To clear up space, you can mark offline folders as online only.

This includes offline downloads.Ĭlear up HD space and retry your problems items to complete the downloads. If you have attempted to download a file that exceeds your Hard Drive capacity, you will be unable to complete the file download. If you have marked a folder for offline access that you don't have download permissions in, make the folder online only again to clear the problem items.ĭownload Failed: Insufficient Free Disk Space You may also see this error if a download has failed for an unknown reason.Ĭheck your permissions on the item and reattempt the download. If you do not have permissions to download a file from Box, you will not be able to download the file in Box Drive. Request access from your admin and try again.

Your enterprise administrator has restricted moving and copying files to these locations. You can also search this article (using the Find tool in your browser) for the Title or Error Code (when applicable) of the notification you received: If an Error Code is included in the problem file notification, use that code to identify the error. If they do not, and you believe you have already resolved the issue, you can click Retry All to manually retry your actions.Ĭheck the list below for the problem file notification type you've received. They should disappear automatically once you have resolved the issue. All problem file notifications will be listed here.Click the Gear icon (lower right corner for Mac, top left corner for Windows) for more options, then click Error updating an item.Click the Box icon in your menu bar or system tray to open the Box Drive Search Bar.To find a list of any problem file notifications: The Box Drive application interface lists the file and provides a brief description of the issue. Box Drive provides user notifications if there are any issues saving your changes to Box.

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